Thank you for trusting GSM Services and allowing us the opportunity to serve you at your home. Our goal is 100% satisfaction, and we will do everything we can to exceed your expectations. We want to communicate clearly and keep you informed of what will be required during this process.
Our customer service team will contact you by phone, email, or text to confirm the date/time of the appointment the day before the scheduled work. Unless it is the first appointment of the day (8:00 am), our Service Advisor will contact you on the day of the appointment to let you know he or she is on the way.
Upon arrival, our Service Advisor will ask some general questions about how the system is operating and/or what is going on with the system to get a better feel for where to go next. We understand that no one knows how the system has been operating better than you.
Our Service Advisors will ask permission to look for anything that might affect the comfort, efficiency, longevity and safe operation of the system and house. We do this because we believe it is our job to be advisors for you on all things related to these systems and how they interact with each other. We want to provide solutions and choices that can help you live better in your home. We also want to make it clear that all of this is your decision and if you would prefer that our Advisors not look beyond the immediate issue, that is absolutely fine.
We believe it is our responsibility to look at the system as a whole and advise you if we see things such as ductwork in poor condition, moisture and/or growth in crawlspaces, inadequate attic or floor insulation, items that are not up to current building codes (such as dryer venting systems that are not metal pipe or need to be cleaned), equipment is beyond the average life expectancy, just to name a few. We also believe it is our responsibility to make you aware of new technology and products that are available that might enhance the comfort, efficiency, and safety of your home.
At this point, our Advisor will begin the work that could be a regular maintenance visit, a demand call due to no cooling or no heat, or maybe we’re installing some type of new air purifier or filtration system. Whatever the call may be, our Advisors have a process they will follow from that point until the end of the call.
On a demand type call, our Advisor will determine what is needed and then present you with up to 3 solutions before any work has been performed. It is very important to us that you are completely aware of the full investment before any actual repair work is performed.
A maintenance visit or Precision Tune-Up is very similar other than you have prepaid for this if you are a Loyalty Club Member or you have scheduled a single visit tune up. Regardless, the same process will be followed to properly clean and check the system and then provide any additional recommendations once the primary work is completed.
If you are not a current Loyal Club Member, our Advisor will ask permission to discuss this with you as we believe this is the best way to extend the life of the system, save money on future repairs, enhance the operational efficiency of the system and even save money on the repairs required now.
We would like to thank you again for your business and appreciate your referrals. If there is any issue with the recent work performed or if you need anything, we are available 24/7. Service repairs come with a 12, 18, or 24 month warranty depending on what you chose to have done. If this was a maintenance type visit and you are a Loyalty Club Member, we are especially grateful for your business. If you are not a Loyalty Club Member, we hope you will consider becoming one. Annual system precision tune-ups are the best way to extend the life of the system and keep the system energy usage as low as possible.
President, Residential Divisions