What to Expect with GSM Services Home Energy Audit
One of our certified Comfort Advisors will do a full evaluation of your home, attic, and crawlspace. We will check for air leaks, use thermal imaging, check insulation levels, look for air quality issues, growth, and much more! After our audit we will go over the findings with you and discuss any solutions that may help the comfort level and the environment of your home. This can take up to 4 hours if a full audit is needed. If you only have specific comfort issues within your crawl space or attic it may take less time.
A Note from the Owner of GSM Services on What to Expect with Your Home Energy Audit
Thank you for trusting GSM Services and allowing us the opportunity to serve you at your home. Our goal is 100% satisfaction, and we will do everything we can to exceed your expectations. We want to communicate clearly and keep you informed of what will be required during this process.
Our customer service team will contact you by phone, email or text to confirm the date/time of the appointment the day before the scheduled appointment. Our Comfort/Energy Advisor will contact you on the day of the appointment to confirm the time and let you know he or she is on the way.
Upon arrival, our Advisor will ask some general questions about the reason for the visit, how the house is operating and/or what is going on with your overall comfort and issues to get a better feel for where to go next. We understand that no one knows how the house and situation better than you.
Our Comfort/Energy Advisor will ask permission to look for anything that might affect the comfort, efficiency, longevity, and safe operation of the systems and house, even if we are there for a very specific reason. We do this because we believe it is our job to be advisors for you on all things related to these systems and how they interact with each other. We provide solutions and choices that can help you live better in your home. We want to make it clear that all of this is your decision and if you would prefer that our Advisor not look beyond the immediate issue, that is absolutely fine.
We believe it is our responsibility to look at the house and systems as a whole and advise you if we see things such as ductwork in poor condition, moisture and/or growth in crawlspaces, inadequate attic or floor insulation, items that are not up to current building codes (such as dryer venting systems that are not metal pipe or need to be cleaned), equipment is beyond the average life expectancy, just to name a few. We believe it is our responsibility to make you aware of new technology and products that are available that might enhance the comfort, efficiency, and safety of your home.
After the initial discussion, our Advisor will begin the inspection of the house and existing systems. Depending on what is found and the original reason for the visit, this could take anywhere from 1 to 3 hours or even more if it is a larger home. We realize that your time is very valuable, and we value that, however, we believe it is our responsibility to evaluate the house and systems in a manner to help you make an informed decision. In most houses, this cannot be done in only a few minutes. The type of work we perform can require a large investment so we will do our best to be as thorough as possible so you can invest as little as possible to solve the issue at hand.
We will be gathering information about the house and all the systems related to comfort and energy efficiency which can include the existing equipment size & type, examining the area where equipment is located, taking pictures of the potential work area, measuring the home for a system load calculation, examining the insulation in the home, looking for any excessive moisture, code issues, ductwork condition plus many others. We may use tools such as an IR Camera and Infiltrometer to help us determine what the best solutions are to present to you. This allows us to have a somewhat scientific and diagnostic approach to problem solving and determining the best solutions to propose.
After all the needed information is obtained, our Comfort/Energy Advisor will do a quick review of the information with you and what you are looking to accomplish before moving to the next step.
If we have all the information needed and you are comfortable, we will then ask permission to complete the proposal while on site. Again, we realize how valuable your time is and therefore really want to minimize how much time we take while still giving you as much information as possible.
Our Advisor will then proceed to put together a proposal for the work requested unless you do not have time or the proposal will require something unusual that requires outside information or possibly the help of one of our partners to complete the work or proposal. The proposal will typically include at least three choices so you know that there is almost always more than one way to address an issue in your home. Very rarely will you be limited to only one solution. During this phase, we welcome as many questions as possible. We will always do our best to explain our solutions but we also know that some of what we might propose could be something that you have never seen before or have never had to deal with before. Now is the time to ask as many questions as possible.
If we have done our job properly up to this point, we believe that you will be moving forward with the work. However, we also know that all the persons involved in the decision may not be present. If you are not ready to make a decision, our Comfort/Energy Advisor will ask for permission to follow up on a certain date/time.
We greatly appreciate the opportunity to present solutions that will improve the comfort and energy efficiency in your home. We believe strongly that no one will serve you better or stand by the work better than we will.
President, Residential Divisions
What are the signs you need a Home Energy Audit?