AC Repair Service Gastonia NC | GSM Services
HEATING • AC • INSULATION • CRAWL SPACE REPAIRS • HOME ENERGY AUDITS • GENERATORS • DUCT CLEANING • INDOOR AIR CLEANING • COMMERCIAL ROOFING & HVAC • GUTTER CLEANING & INSTALLATION

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We offer 24/7 emergency Air Conditioning repair service in Charlotte NC.

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AC Repair Service Gastonia NC | GSM Services
HEATING • AC • INSULATION • HOME ENERGY AUDITS GENERATORS • COMMERCIAL ROOFING & COMMERCIAL HVAC • DUCT CLEANING • INDOOR AIR QUALITY

The GSM Way: Core Values

At GSM Services, our core values are interlaced in everything we do. These values are all centered around one mission: to provide comfort and peace of mind on every call, to every customer, every single day. Today, I want to share the 20 values that continuously aid in keeping our focus on providing the best experiences and the best customer service possible.

  1. Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
  2. Our purpose is to get and keep customers.
  3. Exceed customer’s expectations in everything we do.
  4. Provide the highest quality work possible.
  5. Do what we say we are going to do when we say we are going to do it.
  6. Live by the Sundown Rule: do not let the sun go down without the customer knowing the tatus of their service call/proposal/roof leak/job completion, etc.
  7. Do no harm.
  8. Work at our customer’s convenience, not ours.
  9. Provide an environment where our coworkers can succeed.
  10. Hold each other accountable to the GSM Services standards and expectations.
  11. Stand behind our work…100% of the time.
  12. Work safely 10% of the time – never compromise coworker or customer safety.
  13. Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
  14. Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
  15. Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
  16. Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
  17. Praise publicly and coach privately.
  18. Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
  19. Have a positive attitude and inspire happiness.… it’s a personal choice!
  20. Remember we are a customer service company. We take pride in giving our customers the very best… every time.