At GSM Services, our core values are interlaced in everything we do. These values are all centered around one mission: to provide comfort and peace of mind on every call, to every customer, every single day. Today, I want to share the 20 values that continuously aid in keeping our focus on providing the best experiences and the best customer service possible.
- Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
- Our purpose is to get and keep customers.
- Exceed customer’s expectations in everything we do.
- Provide the highest quality work possible.
- Do what we say we are going to do when we say we are going to do it.
- Live by the Sundown Rule: do not let the sun go down without the customer knowing the tatus of their service call/proposal/roof leak/job completion, etc.
- Do no harm.
- Work at our customer’s convenience, not ours.
- Provide an environment where our coworkers can succeed.
- Hold each other accountable to the GSM Services standards and expectations.
- Stand behind our work…100% of the time.
- Work safely 100% of the time – never compromise coworker or customer safety.
- Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
- Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
- Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
- Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
- Praise publicly and coach privately.
- Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
- Have a positive attitude and inspire happiness.… it’s a personal choice!
- Remember we are a customer service company. We take pride in giving our customers the very best… every time.