Q&A

GSM Services Q&A

How often should I have my HVAC system serviced?

We recommend twice a year. We do not like the once-a-year check and here`s why: You want to check the system while it`s doing the most work, right? A technician can`t see how you’re A/C is going to perform for you when it`s 85 degrees when I check it in February when it`s 50 degrees and we can`t see how your furnace is going to perform when its 35 degrees when I check it in September when it`s 65 degrees. The investment may a little more but having a system tuned up twice a year is going to be better for you and your equipment. OK, side note from an industry insider. There are a lot of different phrases used in the industry. Ask questions. Be sure you are getting what you pay for. Do not get a “system check”. What does that mean? Well, in most cases all they are doing is looking at things, just looking. There is no cleaning or measuring involved. Basically they “check” the temperature between the system and if it doesn`t look right they want to upcharge you with an upgraded option to investigate the issue. Invest in a tune-up where they are washing the outdoor coil, cleaning out your condensate drain, changing your filters, measuring the start components of the system, properly looking at the refrigerant charge, and inspecting the ductwork during the visit.

What is involved with a HVAC system tune up?

Invest in a tune-up where they are washing the outdoor coil, cleaning out your condensate drain, changing your filters, measuring the start components of the system, properly looking at the refrigerant charge, and inspecting the ductwork during the visit.  There are a lot of different phrases used in the industry. Ask questions. Be sure you are getting what you pay for. Do not get a “system check”. What does that mean? Well, in most cases all they are doing is looking at things, just looking. There is no cleaning or measuring involved. Basically they “check” the temperature between the system and if it doesn`t look right they want to upcharge you with an upgraded option to investigate the issue. 

Why does my AC unit freeze up?

There are only 2 main reasons. This could be airflow and/or refrigerant issues. The only at-home check we recommend a homeowner trying, before calling a qualified technician, is looking at their filter. If it needs to be changed, replace it with a new filter and cut the system off for a couple of hours to ensure all the ice has melted. If the freezing reoccurs cut the system off to prevent damage to the system and call a qualified service company for investigate further.

Should I repair or replace my HVAC system?

Let a technician check out the system first and get an estimate of the repairs and the age and condition of your equipment and duct system. Once you get that information here is a great formula that you can do that can help you decide which way you should consider going. Take the cost of the repair, multiply it by the age of the system and if that number is over 40% of the cost of a new system consider replacement.

How often should I change my filter?

It is recommended that you change out your filter monthly. But every home is going to be different. The replacement schedule is going to vary depending on several factors. How air tight your home is, how often and how long is the system running, the amount of cooking you do in your home, the type of activities you do in your home, the location of your return vents, and if you have animals.

We would recommend checking the filter weekly at first to get a better idea of what your replacement timing should be. On a side note, I also recommend adding the filter change it to your calendar. Life is busy, time will go by quickly and this could end up costing you repair bills, lowering the efficiency of your system, and shortening the life of your equipment.

For more questions or more information feel free to give us a call anytime! 704-864-0344

How much does a new heating and cooling system cost?

Most comfort systems cost $ 4,000 - $ 12,000, including the basic accessories such as a new thermostat, etc.  The initial large range depends on if you are only replacing the heating side of the system versus both the heating & cooling components.  The average overall will be in the $ 7,000 - $ 9,000 range when including both.  At the same time, with additional options and accessories, a system replacement could run as much as $ 20,000.  Other big factors include the size of the home, where is the actual equipment located (attic, crawlspace, mechanical room, etc.), how old the home is, and even what type of fuel the system uses. 

Another issue that is not talked about often is the difference in contractors in the HVAC industry.  This leads to questions that a consumer should ask to help them decide the type of provider they want to work with and what is most important to them.  Ultimately, the contractor is the most important variable, not the brand or type of equipment purchased.  What is most important to you?  Warranty?  How long the company has been in business?  How many technicians do they have?  Are they available after normal business hours and on weekends?  What type of training and certifications to their technicians have?  How many systems have they put in?  Do you know anyone that has used them?  How are their online reviews?  Do they perform background checks and drug testing on their team members?  Do they show up in uniforms in clearly marked vehicles?  Are they involved in the local community?  Are you comfortable with the office staff, technicians and sales people?  Were they easy to get in touch with?  Did they take the time to explain to you what they were doing and did they really look at the existing system and evaluate the home?  Was the ductwork evaluated?  What type of filtration or air purification system was discussed or reviewed?  Do they have proper insurance and licenses?  Are they getting a permit to perform the work?  These questions could go on and on. 

All these questions can be important when evaluating what is best for you personally and your home.  We like to compare new systems to good recipes such as apple pie.  Most of the time you hear that you want to compare apples to apples but in the contracting world, it’s not that easy.  A better comparison would be comparing apple pie to apple pie.  Some of the ingredients may be the same but the finished product is most likely not the same.  This is true when making a decision about having a new comfort system installed.  Ultimately, the most important factor is your personal comfort level with the company that is going to install the new system.  This is much more important than the brand or type system to be installed. 

 

A Basic System Installation might include the following items:

            • Air Conditioner or Heat Pump                 • Refrigerant Piping

            • Furnace or Air Handler                           • Gas Piping (if fuel type heating)

            • Thermostat                                           • Basic Duct Modifications

            • Base 1 Year Warranty                             • Base Manufacturer’s Warranty

            • Permit/Local Jurisdiction                         • Electrical Needed for System

 

Potential System Enhancements & Accessories:

            • Higher Efficiency Model Air Conditioners

            • Higher Efficiency Model Heating Systems

            • Programmable Model Thermostats        • Wi-Fi Enabled Thermostats

            • Air Purification Systems                        • Upgraded Filtering Systems

            • Humidification Systems                         • Dehumidification Systems

            • Extended Warranties                             • Annual Planned Maintenance

            • Duct Sealing/Insulating                         • Home Air Sealing/Insulation

            • Low-Level CO Monitors                          • Duct/Dryer Vent Cleaning

            • Complete New Ductwork                        • Fresh Air Ventilation

            • Crawlspace Improvements                      • Attic Improvements

            • Water/Humidity Sensors                          • Filter Delivery Service

            • Zoning Control Systems                           • Home/System Surge Protection

 

Most basic system installations do not include the items above but all of them can enhance the performance of the system and help maximize the comfort, energy efficiency, convenience, and overall indoor experience within your home. 

Can't afford a new air conditioner?

Yes you can! We make it easy and give you pricing options. We offer a variety of financing options as well to fit all credit levels.

Do you have to insulate a crawl space?

As such, they tend to soak up the natural cold of the earth around your home and transfer it into the air in your crawl space. If you have utilities in your crawl space such as your water heater, furnace, or hot water pipes, your energy bills will suffer. The fluctuation in temperature will force your heating and air conditioning systems to work harder, causing your energy costs to rise. For your crawl space insulation to perform like it should, it's essential to install the right type of insulation, the right amount of insulation, and use the correct installation technique.

How do you fix a frozen air conditioner?

It is best to call a professional to diagnose the system and find out the problem that is causing the system to freeze. Give us a call for a service diagnostic.

How do you install insulation in a crawl space?

Crawl space insulation needs to be installed properly to be effective. Various styles of insulation are available but the right steps need to be applied. Give GSM Services a call for a free estimate to evaluate your crawl space needs.

How do you insulate an old house with a tight crawl space no person can fit?

We have various ways of updating your insulation in your crawl space. Give us a call for a free evaluation to see what way works best for your crawl space.

How much insulation needed for 1600 sqft crawlspace?

Amount of insulation can vary based on type and placement. The best way to determine the scope of work would be from a free evaluation.

What all happens for an A/C routine services?

Our Air Conditioner Mainenance Checklist: - Check refrigerant levels and test for leaks. - Find and seal leaks in ductwork. - Measure airflow through evaporator coil. - Inspect electrical wires, clean terminals and tighten connections if necessary. - Check belts for wear and tighten or replace if necessary. - Oil air conditioner motors. - Check thermostat sensor. - Check air filters - replace under maintenance agreements. - Clean Coils - Condensate drain cleaning and clearing - Check duct work for proper sealing and insulation.

What company in shelby north carolina can fix central air?

Here at GSM Services, we service all kinds of heating and air conditioning systems. We serve Shelby and Cleveland County, NC and surrounding areas since 1927.

What insulation to use in crawl space?

Insulation in your crawl space can vary, from fiberglass batt insulation to Rigid foam. We will look at your whole crawl space and evaluate your needs from air sealing, moisture, mold and bacteria growth and ductwork.

What is the best insulation for crawl spaces?

Insulation in your crawl space can vary, from fiberglass batt insulation to Rigid foam. We will look at your whole crawl space and evaluate your needs from air sealing, moisture, mold and bacteria growth and ductwork.

What kind of insulation should I use In my crawl space?

Insulation in your crawl space can vary, from fiberglass batt insulation to Rigid foam. We will look at your whole crawl space and evaluate your needs from air sealing, moisture, mold and bacteria growth and ductwork.

What would the price be to install a 1.5 goodman ac unit?

Installation pricing can vary based on your home and layout of your system, from sizing, electrical, length of line set, to duct design, etc. We offer free estimates on new systems.

Who finances heating and air installation?

Here at GSM Services we work with a variety of financing options from low financing rates to 0 interest with payment options. During your free estimate, our Comfort Advisors can walk you through financing options.

Who will help me replace my A/C unit if I have bad credit?

We offer a variety of financing and payment options at GSM Services. Give us a call for a free estimate.

our service area

We serve the following areas

North CarolinaSouth Carolina Our Locations:

GSM Services
1535 W May Ave
Gastonia, NC 28052
1-704-864-0344